This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact Action Graphics on 1800 061 416.
Where we deliverOur choice of carries is Australia Post. We will deliver to all addresses within Australia, but do not deliver to international locations. We require a street address for delivery if goods are sent via courier. PO box is acceptable if items are sent via Australia Post.
How and when we deliverAll deliveries are made 8.30am to 5.00pm Monday to Friday by Action Graphics's chosen carrier. As all goods are manufactures from receipt of order, please allow 2 to 4 weeks before goods are ready for dispatch. Our dispatch times are as follows:
• 5-7 working days for delivery to a capital city in any State;
• 10-14 working days for delivery to WA;
• 7-14 working days for delivery to most large regional towns; and
• 7-14 working days for delivery to other remote locations.
Items may be delivered to you individually and/or separately by different couriers and transport agencies.We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by our sub-contractors.
The supplier will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.
Cost of deliveryDelivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. If you would like an estimate of your cost of delivery, please contact us.
Delivery ProblemsIf your delivery has not arrived in the appropriate time frame, please contact Action Graphics. If you wish to return a product delivered damaged or otherwise, please refer to Return Policy.